At The Queen’s Couture, we are committed to delivering your orders quickly, safely, and conveniently—whether you are shopping from Bangladesh or abroad. Our delivery policy ensures transparency, so you always know when and how your order will reach you.
At The Queen’s Couture, we prioritize timely and safe delivery for all our valued customers around the globe. Our partnerships with leading international courier services, including DHL, DPEX, GAZI AIR EXPRESS & MASTERED AIR ensure your orders reach you quickly and securely. Below, you’ll find details on our delivery process, shipping times, charges, and other important information to make your shopping experience as smooth as possible.
Delivery Partners
We work with reputable couriers such as DHL, DPEX, GAZI AIR EXPRESS & MASTERED AIR to deliver orders safely and on time.
Delivery Locations
We offer worldwide shipping. Delivery availability may vary based on your location, and restrictions may apply in certain countries.
Delivery Timeframes
Standard International Shipping: Typically takes 2-3 business days, depending on your location.
Express Shipping: Available in select locations, reducing delivery time to 1-2 business days.
Please Note: Delivery times are estimates and may vary due to customs processing, national holidays, or unforeseen courier delays.
—
Shipping Charges
Shipping costs are calculated at checkout based on your location, the weight of the items, and the delivery method you choose. The applicable fees will be displayed before you finalize your order.
—
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email, which you can use to monitor the progress of your shipment through the courier’s website. If you encounter any issues with tracking, please reach out to our customer service team.
—
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes, depending on the regulations in your country. These charges are the responsibility of the customer and will vary depending on the destination country. Please check with your local customs office for more details on applicable fees.
—
Delivery Issues
Undeliverable Packages
If a package is returned due to an incorrect address, refusal to pay customs fees, or other similar issues, we will contact you to arrange a reshipment. Additional shipping charges may apply.
Delayed or Lost Packages
In the unlikely event your package is delayed or lost, please reach out to our support team for assistance. We’ll work with the courier service to resolve any issues as quickly as possible.
📞 Contact Us
For delivery updates or assistance:
The Queen’s Couture
Shop: 05, Block # I, Government Primary School Market, Halishahar Housing Estate, Chattogram.
📧 Email: thequeenscouture.net@gmail.com